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An Australian Competition and Consumer Commission report has found Sydney Airport has the lowest overall ranking for service out of the country's five major airports.
The ACCC's Airport Monitoring Report shows service quality fell across the airports in Sydney, Brisbane, Melbourne, Adelaide and Perth in 2011 and 2012.
It found Sydney had the highest car parking revenue per car space and warns of extra congestion if more money is not invested in infrastructure.
But Sydney Airport says the report is ten months old and changes have been made.
The airport's general manager of Corporate Affairs Sally Fielke, says passenger satisfaction has actually increased to its highest level in 10 years.
"It doesn't acknowledge substantial investment we've made not only over the last decade but in the last 10 months in terms of increasing capacity," she said.
"Particularly at T2 where we've added five additional aircraft gates, upgraded toilet facilities, enhanced, increased and improved our carparking facilities and a range of other initiatives to improve the overall customer experience."
Trent Zimmermann from the Tourism and Transport Forum says governments need to provide more support such as reinstating border protection officers, and reducing the cost of the airport link.
"The Federal Government can get better value out of the existing airport by reducing the cap on flights," he said.
Topics: travel-and-tourism, sydney-airport-2020
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